When a student’s needs exceed the counselor’s scope, which action is appropriate?

• A. Provide in-house problem-solving
• B. Ignore the issue
• C. Document and continue
• D. Make a referral

Answer: (D)

When a student's needs go beyond what you are trained to handle, the appropriate action is to make a referral to a qualified professional who can provide the necessary assessment and intervention. This upholds ethical practice by recognizing limits, protecting the student, and ensuring they receive competent care. You can support the student within your scope while coordinating with families and school staff, obtaining consent, and sharing relevant information with the specialist as appropriate. Attempting in-house problem-solving for issues outside your expertise risks ineffective help or potential harm, and ignoring the issue or simply documenting and continuing does not connect the student with the needed resources. Referring ensures the student gets appropriate expertise and care.